All images are the property of Indian Wells. Unless we specify otherwise, any unauthorized use or reproduction is strictly prohibited.
Prices listed on this site are current. All transactions are made in U.S. Dollars. Due to the wide selection of products offered, prices may change without notice. We also reserve the right to make corrections in the event of a misprint.
Tax will be charged to California residents at a rate of 8.75%. Tax will be charged or not charged at check out based on the address you provide. For tax exempt organizations in California, please email or call in advance.
All individual orders must be accompanied by full payment (money order or credit card) plus shipping charges and sales tax of 8.75%(California).
Due to credit card processing fees, the minimum order amount is $10.00.
Ordering by phone:
Service fees apply for orders placed by phone.
Continental U.S. orders are shipped by U.S. Postal Service. Customers in Alaska, Hawaii and Puerto Rico will incur additional charges set by the U.S. Postal Service. If you would like to request alternative shipping services, let us know in advance. Some restrictions do apply because of quantity, weight, shape or size. Some orders may require additional shipping charges. If the items you are ordering require extra shipping, we will notify you once your order is received.
Indian Wells intends to ship all merchandise as quickly as possible. Please allow 5-7 business days for most orders. If a product is back ordered or temporarily unavailable we will notify you prior to completing your order for your approval.
By buying from our website you agree you are at least the age of 18.
The City of Indian Wells has made every effort to insure the accuracy of the information provided on its Web site. However, due to the possibility of unauthorized modification of the data, transmission errors, HTML browser incompatibilities, changes made since the last update to the web site or other aspects of electronic communication that are beyond the City's control, the City does not guarantee the accuracy of the information provided on its Web site and is not liable for reliance on this information. Please contact the City of Indian Wells at (760) 346-2489 to verify the accuracy of the data.
Purpose and Policy
The purpose of the City of Indian Wells' Web site is to provide the public with convenient and efficient access to information about the City's departments, programs and services.
Notice to the City
Communication made through e-mail or any other computer messaging system shall in no way be deemed to constitute legal notice to the City or any of its departments, officers, employees, agents or representatives with respect to any existing or potential claim or cause of action.
The arrowhead logo is a registered trademark of the City of Indian Wells. Any use of the City's logo or the materials stored on the City's website is prohibited without the written permission of the City. The City retains all intellectual property rights including copyrights on all text, graphic images, and other content unless specified otherwise. This means that the following acts or activities are prohibited without prior, written permission from the City: (1) modify and/or re-use text, images, or other Web content from the City's Web Site; (2) distribute the City's web content; or (3) "mirror" the City's Web content on a separate Web Site.
The materials provided on this site are intended for public use on computer systems located primarily within the City of Indian Wells, California and for the benefit of visitors to this city. Any person choosing to use this Web site or seeking access to information or materials on this system is agreeing to be subject to California jurisdiction. Any dispute arising there from shall be decided under the laws and in the courts of Riverside County.
The City of Indian Wells is committed to compliance with the Americans with Disabilities Act (ADA). It does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its services, programs or activities. Upon request, reasonable accommodation will be made to allow individuals with disabilities access to the communications regarding City services, programs or activities set forth on the City's Web site.
External Links Policy
It is the policy of the City to limit external links to the following kinds of entities and organizations:
1. The State of California, the federal government or any other governmental agency serving the residents of Indian Wells.
2. Educational institutions as defined in Education Code § 210.1, or as described in Education Code § 66010(a) and (b), serving the residents of Indian Wells.
3. Museums, public libraries, and historical organizations serving residents of Indian Wells.
4. Any tourism related entity or business located in Indian Wells that generates revenues to the City in excess of $100,000 per year.
5. Public utilities that serve the City (e.g., cable company, refuse company, electric company, water company, etc.)
The City's Web site does not provide direct links to external sites that are strictly commercial, political or religious in nature. The City's Web site is not intended to function as a public forum. The provision of these links should not be construed as an endorsement or sponsorship of these external Web sites, their content or their hosts.
The City of Indian Wells is not responsible for the content, quality, accuracy or completeness of any off-site materials referenced or linked through the City's Web site. By using the City's Web site, the user acknowledges and accepts that the City is not responsible for any materials stored on other Web sites, nor is it liable for any inaccurate, defamatory, offensive or illegal materials found on other Web sites, and that the risk of injury or damage from viewing, hearing, down-loading or storing such materials rests entirely with the user. The views and opinions of the authors of documents published on or linked to the City's Web site do not necessarily state or reflect the opinion, policy or position of the City.
For additional information, contact the: Director of Marketing and Community Relations, 44-950 Eldorado Drive, Indian Wells, California 92210
City of Indian Wells, California, United States
44-950 Eldorado Drive
Indian Wells, California 92210-7497
(760) 346-2489 Telephone
(760) 346-0407 Fax
To return or exchange an item, you must contact us within 14 days of the original ship date. Your items must reach us within 30 days from the ship date. To qualify, you must initiate the return by requesting a return authorization number by emailing firstname.lastname@example.org.
Please ensure that the item is in its original condition including: packaging, manuals, warranties, accessories, security seals, etc. Apparel must be unworn and unlaundered.
Anything returned that is not in its original condition will receive a refund in the form of a gift card to our store. We will not refund you with a credit to the credit or debit card used to purchase the item, nor will we send a check to you. The item may also be subject to a restocking fee.
Write your return authorization number on the outside of the package. Place a note with your Purchase Order Number inside the package along with the requested service.
For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping as well as costs we incur for credit card fees.
After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item (if the item is in its original condition), less all shipping fees we incur. If you pay by money order, we will refund you by check within 14 days after we receive the item back. If a refund is requested on an order that qualified for the free shipping option, the shipping fees will be deducted from the refund.
Items received after 30 days will not be accepted for return. We will ship late items back to you.
For all returns and/or exchanges:
* Returns and exchanges are handled promptly.
* No COD's will be accepted.
* A restocking fee may apply.
* All sales are final on clearance items, these items may not be returned or exchanged.
Please note: Custom products or specially ordered items are not returnable if they were made to your specifications.
If you return a product for a size and/or style exchange, you are responsible to pay the shipping fee to return the product. You will then be charged to re-ship the new product.
To return merchandise, use the same packaging. Please include a copy of your packing slip. We suggest shipping your return via a trackable method. You are responsible for insuring items that are sent back to us as we will not be responsible for lost items.
When shipping an item back to us the freight must be prepaid.
If you should choose to cancel an order you are subject to up to a 6% fee due to the fees we incur.
When returning items, please include the following information with your return to help us quickly process the return, and correctly verify information.
NAME – ADDRESS – PHONE NUMBER – EMAIL ADDRESS - ORDER NUMBER
Please allow 5-7 days for your return to be processed.
Terms are subject to change without notice.